Terms of service
Terms of Service – Silly Goose DMCC
Effective Date: 29 May 2025
Website: https://sillygoose.live
Business Name: Silly Goose DMCC
Registered Address: Kitchen Park, Tamweel Tower, Cluster U, JLT, Dubai, UAE
Email: sillygoose.ae@gmail.com
1. Overview
Welcome to Silly Goose DMCC! By accessing or purchasing from our website, you agree to be bound by the following terms and conditions. These Terms apply to all site users including browsers, customers, and merchants.
2. Use of the Website
You agree not to use our site for any illegal or unauthorized purpose or in violation of any UAE laws. You must not transmit any worms, viruses, or any code of a destructive nature.
We reserve the right to refuse service to anyone for any reason at any time.
3. Products & Services
All products (cookies) are handmade and subject to availability. We reserve the right to modify or discontinue products at any time without notice. Product images may differ slightly from the final item due to their artisanal nature.
4. Pricing & Payment
Prices are listed in AED and include VAT where applicable. We reserve the right to change prices without prior notice. Payments are processed securely via Shopify’s PIC-DSS-compliant gateways. We do not store any payment information.
5. Delivery & Pickup
Delivery and pickup are available daily from 12 PM to 9:30 PM
Our Working Hours:
Monday to Sunday (We're now serving all 7 days)
12:00 PM – 9:30 PM
6. Refunds & Cancellations
All sales are final due to the perishable nature of our products. Refunds or replacements may be issued at our discretion if you notify us within 24 hours of receiving a damaged or incorrect order.
See our [Refund Policy] for full details.
7. Intellectual Property
All content on our website including images, branding, and text is the property of Silly Goose DMCC and may not be reproduced without our permission.
8. Limitation of Liability
To the maximum extent permitted under UAE law, Silly Goose DMCC is not liable for any direct or indirect damages arising from the use of our website or products.
9. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of Dubai courts.
10. Marketing
By consenting to SillyGoose’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within our messages. You understand and agree that the primary method for opting out of our SMS program is to reply with specific keywords (such as ‘STOP,’ ‘END,’ ‘UNSUBSCRIBE,’ ‘CANCEL,’ or ‘QUIT’), or to use the unsubscribe link provided. We will also honor any other requests that clearly express your desire to opt out, including phrases like ‘please opt me out.’ We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at [LINK to your contacts page or form, or email address] for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy https://sillygoose.live/policies/privacy-policy to determine how we collect and use your personal information.
Arbitration and Class Action Waiver Agreement:
1. Arbitration:
By using or purchasing [Brand] products or services, you agree that any controversy, claim, action, or dispute between you and [Brand] arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of [Brand]’s website or the services or the materials; or (c) any alleged violation of any federal or state or local law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.
Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator’s award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party’s attorneys’ fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.
1. Arbitration Procedures:
Claims shall be heard by a single arbitrator. Arbitrations shall be held in [County, State, USA], but the parties may choose whether to appear in person, by phone, or through the submission of documents. The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and by the internal laws of the [State], without regard to conflicts of laws principles. Any disputes in this regard shall be resolved exclusively by an arbitrator. If, but only if, the arbitrator determines the FAA does not apply, New York law governing arbitration agreements will apply. All disputes with respect to whether the foregoing mutual arbitration provisions are unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.
2. Exclusion from Arbitration:
Notwithstanding the terms of this Arbitration Agreement, you may choose to pursue a Claim in court and not by arbitration if you opt-out of these arbitration procedures within 30 days from the date that you first purchase any of [Brand]’s products or services (the “Opt-Out Deadline”). You may opt out by mailing a written notification to [insert address]. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes through arbitration. Your decision to opt-out will have no adverse effect on your relationship with [Brand]. You are responsible for ensuring [Brand]’s receipt of your opt-out notice, and you therefore may wish to send a notice by means that provide a written receipt. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Claim in arbitration.
2. Class Action Waiver:
You and [Brand] agree that you may bring or participate in Claims against [Brand] only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Unless both you and [Brand] agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in this Agreement, any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.
11. Contact Us
If you have any questions about these Terms, reach out to us:
📧 Email: sillygoose.ae@gmail.com
📍 Address: Kitchen Park, Tamweel Tower, Cluster U, JLT, Dubai, UAE
📞 Phone: 0544222778