Shipping policy

Shipping Policy – Silly Goose DMCC

We work with a trusted third-party delivery partner to ensure your cookies reach you fresh and fast.

📍 Delivery Locations
We currently deliver across the United Arab Emirates. If you're outside our delivery zone, please contact us at sillygoose.ae@gmail.com before placing an order.

🚚 Delivery & Pickup Timings
Delivery Order Time: 12:00 PM to 9:30 PM

Pick-up Order Time: 12:00 PM to 9:30 PM

Pick-up Location:
Kitchen Park, Tamweel Tower, Cluster U, JLT, Dubai, UAE

🗓️ Note on Weekly Schedule

Monday to Sunday (We're now serving all 7 days)
12:00 PM – 9:30 PM

During public holidays choose next-day delivery.

📦 Order Processing
Orders are baked fresh after confirmation
Orders are typically processed in an hour within the working hours
Once ready, orders are handed to our delivery partner for dispatch

❗ Important Notes
Ensure your address and phone number are correct when placing the order

If the delivery is missed due to incorrect details or unavailability, refunds or re-delivery are not guaranteed

We are not responsible for third-party courier delays after dispatch

🛑 Damaged or Incorrect Deliveries
If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours at sillygoose.ae@gmail.com with:

Your order number

A photo (if applicable)

Description of the issue

We may offer a replacement, store credit, or refund at our discretion.

Contact Us
Silly Goose DMCC
📧 sillygoose.ae@gmail.com
📍 Kitchen Park, Tamweel Tower, Cluster U, JLT, Dubai
📞 0544222778
          

*Important Notice: Address Accuracy*

To ensure timely and hassle-free delivery of your order, please double-check that your address is correct and complete before placing your order. Your address should include the following details:
- Apartment/Villa Number
- Street Name/Number
- Area/Neighborhood
- City/Town
- State/Region (if applicable)
- Postal Code

*Address Changes:* If you need to make any changes to your address after placing your order, please note that additional charges may apply. We strive to accommodate changes whenever possible, but extra fees may be incurred for re-routing or re-shipping.

Thank you for your understanding and cooperation. If you have any questions or concerns, feel free to contact us.
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*opening hours:

Monday to Sunday (We are now open all 7 days a week) : 12:00PM to 9:30PM

For any order placed outside of opening hours, it will be catered at business opening based on first placed, first served basis.

*Estimated Delivery Time:* Since we bake fresh on order on the day we may take 4-5 hours, depending on the volumes & your location. We strive to meet this time frame, but delivery times may vary due to unforeseen circumstances.

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